Some visitors to our website on 21/08/2025 between 1:59pm–3:30pm AEST may have seen a fake “verify you are human” prompt on our homepage. This was not from BOUNCE. Clicking it could have downloaded malicious software on Windows devices.
- If you did not download/run a file → there is no action needed.
- If you were not on a Windows device (e.g. iPhone) you are not impacted.
- If you did → run a full antivirus scan, remove flagged files, and update your system.
- If you did download and run this file, please contact our contact centre team to verify this and for further instructions.
No customer data was accessed or compromised. The issue has been fixed and the site is safe to use.
If you have questions or need further guidance, please contact us.
Our contact centre is open Monday – Saturday from 9am – 6pm AEST and Sunday from 9am – 5pm AEST. Outside of these hours, please email [email protected]
(03) 9131 5099 – VIC & TAS
(07) 3569 0704 – QLD
(08) 6183 7645 – SA & WA
(02) 9052 2111 – NSW
(02) 6189 2391 – ACT
