Frequently Asked Questions

Where is BOUNCE located?

We currently have an ever increasing number of venues in Australia, as well as international. Check out our locations page for your closest venue.

What is the size and age limit?

One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have age and size limits designed to make sure big people don’t accidentally bump into small people.
For all ticket types you must be 3 years or older and with the exception of Junior Jumpers and JJ Parties a minimum of 110cm tall (3.8 feet).

Do I need to book in advance?

We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.

I don't have a credit card. Can I pay when I get there?

We accept all major credit cards and debit cards, so its easy to book in advance. If you are unable to book online then you can make a booking over the counter however by not booking in advance you run the risk of missing out or waiting for a session with available space.

Is my booking refundable or transferrable?

All bookings are non-refundable and non-transferrable. If you have further concerns about this please contact us 1300 000 540 or email enquiries@bounceinc.com.au

What time should I arrive for my booking?

Check your closest venue for opening times. We recommend arriving 15 min prior to booked time to check in.

What if I have questions and want to talk to someone?

Give us a call on 1300 000 540 to speak to a BOUNCE customer service team member.

What type of ticket should I buy?

General Access

These sessions for jumpers over 110cm in height are available all hours. Access all area’s subject to availability – The performance area is restricted to jumpers over 125cm in height and who have the required skills to use the olympic trampolines and The Wall.

Junior Jumpers

For jumpers 3 years and above but under 110cm in height (usually under 6 years old). Available to book only where JJ symbol is displayed. Junior Jumpers can access most areas and have a dedicated section in the free jumping arena. For their safety, this area is restricted to jumpers under 110cm only.

 

Student Sessions

Discounted sessions are available to all students (with a valid student ID) to book during the school term.

What do I wear & are there change rooms available?

We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Please contact us on 1300 000 540 to find out about change room availability at your chosen venue.

Can I bring my own food?

Due to our food health & safety policy, no self-catering is allowed.

Do you have lockers?

BOUNCE has open cube lockers and paid secure lockers available at each venue.

Do you offer group rates?

Yes – A discount applies for any booking of 10 or more people. Click here for prices.

Do you sell gift vouchers?

Yes. Our 5, 10 & 20 multi-visit passes are the ultimate gift for birthdays, Christmas or for anyone wanting to get airborne! To purchase a gift voucher come into the venue or contact us 1300 000 540.

Can I use 'The Wall' and 'Performance Area'?

This area is recommended for experienced jumpers only, patrons must be over 125cm in height to use the performance trampolines.

How do I find out more info?

Please call our contact centre crew on 1300 000 540 during the following hours:

9:00am – 8:00pm Monday – Sunday AEST

Alternatively send us an email to enquiries@bounceinc.com.au

Is jumping at BOUNCE good for me?

Yes. Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.

Is BOUNCE safe?

Safety is the number one priority at BOUNCE. For details see the safety section.